FAQ

🐾 FAQ — Trail & Tails

❓Where do you ship from?

We work with trusted suppliers to ship products directly from warehouses in the U.S. and internationally. This helps us keep prices low and offer a variety of products for pet parents everywhere.

❓How long does shipping take?

Shipping usually takes 7–15 business days, depending on your location and the product. You’ll get a tracking number as soon as your order ships.

❓How much is shipping?

We offer FREE standard shipping on all U.S. orders — no hidden fees, no surprises.

❓How do I track my order?

Once your order ships, you’ll receive an email with a tracking link. You can also track your order anytime through the Order Tracking page on our site.

❓What if my order arrives damaged or is missing?

No stress! Just contact us at support@trailandtails.com with your order number and a photo (if applicable), and we’ll make it right.

❓Do you accept returns?

Yes — we offer returns within 14 days of delivery on unused items. Just reach out to our support team and we’ll walk you through the process.

❓Can I cancel or change my order?

If your order hasn’t shipped yet, we’ll do our best to update or cancel it. Email us ASAP at support@trailandtails.com with your order number.

❓Are your products safe for pets?

Absolutely! We only offer products we’d use for our own pets — quality, comfort, and safety come first.

Still got questions?
Hit us up at support@trailandtails.com — we’re here to help. 🐶